Google Drive, the widely used storage service cloud, is reportedly addressing an issue that causes files to disappear for some users. Many reports have appeared about it Google Support Forum and others platforms, indicating that users are losing access to specific files stored in their Google Drive accounts. As reported by Android Policethe issue seems to affect files uploaded after May 2023, as reported by a South Korean user who discovered that all their files from that period had disappeared from their Drive. Affected files are not visible in any folder, trash or revisions. The user also specified that their Drive has not been shared with anyone else, eliminating the possibility of accidental deletion or unsharing. Additional reports from other Google Drive users further confirmed the issue. One user reported losing important files, while another said he could only see folders and subfolders for some files, but not the files themselves.
The exact cause of the problem remains unclear, and it's not certain whether it affects the web version, the app, or synced folders on computers. Users are advised to check all possible locations where their files may be accessible.