Daily Crunch: First Republic Bank shares hit record low as Fed discusses bailout plan

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In today's episode of the Equity podcast, the team dives in to consider whether the fall in First Republic shares is a casualty of SVB's collapse, or if there's something else in the water. Well worth a listen – as always!

Another one you shouldn't miss today is JacquelineThe newsletter Chain Reaction, όπου ξεχωρίζει τι έρχεται τώρα που η Binance.US αποχώρησε από τη συμφωνία ύψους 1,3 δισεκατομμυρίων δολαρίων με το Voyager.

Have a great weekend, guys. Don't do anything we wouldn't do. Although we're pretty curious, so that leaves you with quite a few options, to be fair. And actually, you must We do a lot of things we wouldn't do. Like, er, go skydiving, listen to the world's most annoying sound, or spend all day baking a cake. Or maybe start a new bluegrass/funk/j-pop fusion band, written by ChatGPT.

— Christine and Hajj

The TechCrunch Top 3

• The beginning of the end;: Alex πήρε αέρα από τα δεινά των μετοχών της First Republic Bank νωρίτερα σήμερα, γράφοντας ότι οι μετοχές μειώθηκαν κατά 40% μετά από αναφορές ότι η κυβέρνηση μπορεί να παρέμβει. Γράφει: «Αυτό is not so good for the bank or its customers. While during SVB's stay in the barrel, the government of USA ensured that all of its deposits would be safe and accessible, there is no clear indication yet that this is a new de facto policy or that First Republic customers will enjoy similar protections.
• Missing: Manis took a look at Amazon's earnings and saw a glaring omission: the absence of its India operations, which it notes is the first in years.
• All grown up: Το Brave Search δεν χρησιμοποιεί πλέον το ευρετήριο του Bing για τη μηχανή αναζήτησής του, αναφέρει Ivan.

Startups and VCs

Δράμαaaaaaaa. Δεν είναι συχνά ότι οι αντίπαλοι των startup μάχονται σε κοινή θέα των άλλων, αλλά αυτό συμβαίνει με τον πάροχο υπηρεσιών ανταλλαγής μηνυμάτων κινητής τηλεφωνίας Postscript, ο οποίος μπήκε στο Twitterverse νωρίτερα αυτό το μήνα αφού έλαβε μια επιστολή παύσης και παραίτησης από τον ανταγωνιστή Attentive. Christine Exhibitions. Attentive's letter was in response to a customer case study Postscript had written and posted on its website about nutrition company BUBS Naturals, which said BUBS Naturals left Attentive for Postscript after finding its list shrank instead of to grow and then fought the company to move her list off its platform.

To make services sharia-compliant, a new wave of fintechs charge no interest, embrace profit-sharing and eschew alcohol and tobacco transactions. Catherine Exhibitions.

And here's a nice little tailwind to carry you into the weekend:

How we used data-driven personas to radically improve the customer experience

Instead of drawing information from user interactions to create avatars that represent real customers, many teams will substitute their own judgment and guesswork about what people like and don't like.

Impartner's vice president of products, Gary Sabin, says his company "crunched the numbers" and "examined 250 data points" to develop "persona-based services in implementation, customer support and customer success."

After a year, the company generated higher customer satisfaction scores and NPS scores. "These personas work for us," says Sabin. “Your customer data can guide you in creating the personas that matter most to your customer base.”

Three more from the TC+ team:

TechCrunch+ is our affiliate program that helps founders and startup teams break through the pack. You can register here. Use code “DC” for 15% off annual subscription!

Big Tech Items

Tired of reading endless Reddit posts? Ready to get more involved? You're in luck: Reddit is testing Discord-like channels for community chat. And no, these won't be the same kind of community chat rooms that Reddit discontinued in 2020. Ivan writes that these new channels will “Give more control to moderators and have a dedicated channel for moderators to chat about subreddit management. Additionally, they will be able to decide if they want to enable this feature for the community in the first place.

Before you head out for the weekend, here are five more: